We aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest possible time. Our delivery service is carried out Worldwide by Hellenic Post or FEDEX International Priority Pack.
Estimated delivery times are to be used a guide only and commence from the dispatch date.
We are not responsible for any delay caused by relevant custom authorities.
We insure each purchase whilst in transit and till the products are delivered to the address you provided us with.
Upon delivery of the purchased products, we require your signature, at which point responsibility for the products passes to you. If you have specified another person as recipient of the purchased products, then their signature serves as evidence of fulfillment of the delivery and likewise transfer of the responsibility.
Please check the package is not damaged before signing.
Delivery within the E.U. is not subject to duties or additional taxes. However, if you are a customer from a non E.U. country, you might be asked to pay further duties at customs’ control. Cross-border deliveries are subject to possible inspection by the relevant custom authorities. We have no control over possible additional charges or inspection.
International Orders – Non European Union
All international orders sent via ELTA (Hellenic Post). Please be sure to provide us with the correct shipping information, as Vines-art is not responsible for any delays or for the replacement of lost orders submitted with incorrect delivery information. Applicable custom taxes, fees and duties are the sole responsibility of the customer, please check with your local customs office to get specific tax and duty information.
Every hand-crafted piece of Vines-art jewellery is packaged with special care. Your jewellery will arrive in a minimal white square box, engraved with our signature Vines-art square logo. The jewellery box is placed inside a deliver box to protect your item during the delivery.
Inside the delivery box is a quality assurance guarantee which includes a detailed report with the characteristics of the piece and a picture of the actual item.
You may return the items delivered to you within 14 days upon delivery date by return shipment without stating any reason. You will receive a refund equal to the returned product’s value.
You can only exchange the purchased item for the same item in different size and/or color, based on availability. We will not accept exchanges of other kind. Should you decide to return a purchased product be advised that you will have to make a new order for every next purchase.
All items should return to us unused and with their tags attached. We will not accept any items that are damaged or soiled and we may send them back to you and/or a refund will be refused.
For any queries about your right of return, please contact us: firstname.lastname@example.org
International Exchanges, Returns & Refunds
Vines-art only accepts returns if the product was faulty upon delivery. In such cases, we offer a new product or a refund. You have to contact us via email (email@example.com) within 24 hours from the time the parcel has received. Unfortunately, we do not accept exchanges.